Refund policy

Return and Refund Policy

ElopeUs provides elopement, intimate wedding, planning, and coordination services. Because these services involve reserving dates, arranging wedding professionals, and preparing for your celebration, cancellation and refund terms apply instead of physical product returns.

Please review this policy alongside your ElopeUs Service Agreement before booking.

Booking and payments

A $1,000 nonrefundable initial payment is required to reserve your wedding date and begin planning. Your date is officially booked once your Service Agreement is signed and the initial payment is received.

The remaining balance is due 30 days before your wedding date. Once paid, the final payment is nonrefundable, subject to applicable law.

For weddings booked fewer than 30 days before the wedding date, the full balance is due at booking and is nonrefundable, subject to applicable law.

Canceling your booking

All cancellation requests must be submitted in writing to info@elopeus.com or through your HoneyBook project.

• More than 30 days before your wedding: The $1,000 initial payment remains nonrefundable. The remaining balance will not be due if it has not already been paid. A final payment already made remains nonrefundable.

• 30 days or fewer before your wedding: The full contract amount remains due and is nonrefundable, whether or not you have completed payment.

Nonrefundable third-party expenses incurred or committed on your behalf, including permits, venue fees, and reservation fees, remain your responsibility as outlined in your Service Agreement.

Rescheduling

Requests to change your wedding date must be submitted in writing and are subject to availability.

Payments may be transferred to an approved new date at ElopeUs’s discretion. A date change does not guarantee the same photographer, officiant, venue, or location. If a selected professional or location is unavailable, we’ll make reasonable efforts to find a suitable alternative.

Additional costs resulting from a date or location change will be discussed with you and handled according to your Service Agreement.

Weather and unexpected circumstances

Outdoor celebrations may be affected by weather, closures, accessibility, or safety concerns. When possible, we’ll work with you to identify a reasonable alternative location, timing, or plan.

Weather conditions alone do not qualify a booking for cancellation or a refund.

If an event beyond either party’s reasonable control makes the celebration impossible or unsafe, the force majeure terms in your Service Agreement apply. We’ll work with you on rescheduling or an appropriate alternative when reasonably possible. Amounts paid or committed to third parties may remain nonrefundable.

Service availability and concerns

If an assigned wedding professional becomes unavailable, we’ll make reasonable efforts to arrange a qualified replacement. A reasonably comparable replacement does not automatically qualify the booking for a refund.

If ElopeUs cannot provide the contracted services, we’ll contact you to discuss available alternatives and any refund required under your Service Agreement or applicable law.

For service concerns or payment errors, contact info@elopeus.com with your name, wedding date, and a description of the issue.

Your agreement and legal rights

Your signed Service Agreement, selected services, invoice, and any mutually agreed written amendments govern your booking. If this policy differs from your signed agreement, the signed agreement controls, subject to applicable law.

Nothing in this policy limits any cancellation, refund, or other consumer rights that cannot legally be excluded.